1. Business Phone Call
A:
Hallo, good afternoon. Harry Webb speaking.
B:
Hallo Harry, Could I speak to Tom Bailey please?
A:
I'm sorry, Who am I speaking to?
B:
I'm David Jones, from ABCD Bank.
A:
OK Mr. Jones, I'm putting you through. Hold on please.
A:
Mr. Jones, i'm afraid Mr. Bailey can't talk to you at the momment, he's on a
meeting right now.
B:
Do you know when he's finish his meeting?
A:
I'm sorry Mr. Jones I think I have no idea about that.
B:
Ok then, can i leave him a message?
A:
Yes, please.
B:
Please ask him to call David Jones on 085-321-555-432.
A:
David Jones on 085-321-555-432, right?
B:
Yes, that's right.
A:
OK, I'll see he gets your message.
B:
Thank you.
A:
You're welcome Mr. Jones.
2. Making Appointment
Clinic: Hello,
Patient: I’d like to make an appointment for a check-up.
Clinic: Have you been here before?
Patient: No, I haven’t.
Clinic: We have an opening on Friday, October 12th at 3 o’clock.
Patient: I’m sorry, I work on Friday’s. Do you have any appointments available on Monday or Wednesdays?
Clinic: Our first Monday appointment would be October 22nd at 9 in the morning. Could you make that?
Patient: Yes, that would be fine.
Clinic: What is your name?
Patient: Luci Garcia.
Clinic: What is your phone number?
Patient: 764-2110.
Clinic: Is that the 206 area code?
Patient: Yes, that’s right.
Clinic: What is your date of birth?
Patient: 10/13/63.
Clinic: How will you be paying for this appointment? Do you have health insurance or medical coupons?
Patient: No, I don’t. Can you tell me what the charge would be for this visit?
Clinic: We charge by sliding scale. You will need to bring your last 2 pay-stubs, an ID, and a 10$ deposit. Please come 1/2 hour before the time of your appointment to fill out a medical history.
Patient: OK. I will do that.
Clinic: OK. I’ve noted that on the schedule. We will see you on Monday, October 22nd at 9 for a physical check-up. Plan on spending about 1 hour at the clinic.
Patient: Thank you.
Clinic: You’re welcome.
Patient: I’d like to make an appointment for a check-up.
Clinic: Have you been here before?
Patient: No, I haven’t.
Clinic: We have an opening on Friday, October 12th at 3 o’clock.
Patient: I’m sorry, I work on Friday’s. Do you have any appointments available on Monday or Wednesdays?
Clinic: Our first Monday appointment would be October 22nd at 9 in the morning. Could you make that?
Patient: Yes, that would be fine.
Clinic: What is your name?
Patient: Luci Garcia.
Clinic: What is your phone number?
Patient: 764-2110.
Clinic: Is that the 206 area code?
Patient: Yes, that’s right.
Clinic: What is your date of birth?
Patient: 10/13/63.
Clinic: How will you be paying for this appointment? Do you have health insurance or medical coupons?
Patient: No, I don’t. Can you tell me what the charge would be for this visit?
Clinic: We charge by sliding scale. You will need to bring your last 2 pay-stubs, an ID, and a 10$ deposit. Please come 1/2 hour before the time of your appointment to fill out a medical history.
Patient: OK. I will do that.
Clinic: OK. I’ve noted that on the schedule. We will see you on Monday, October 22nd at 9 for a physical check-up. Plan on spending about 1 hour at the clinic.
Patient: Thank you.
Clinic: You’re welcome.
3. Cancelling Appointment
Ando: Good morning,
I made an appointment with Dr. Smith, but I have to change it.
Bimo: When you made your appointment, what day did you choose?
Ando: My appointment was on Wednesday.
Bimo: At what time was that appointment?
Ando: It was for 4:00 in the afternoon.
Bimo: I can see the appointment that you had. What day do you need to change to?
Ando: I want to change to next Tuesday.
Bimo: What time would you prefer?
Ando: I would prefer three o'clock in the afternoon.
Bimo: I will put you down for that time. Thank you for calling to reschedule.
Bimo: When you made your appointment, what day did you choose?
Ando: My appointment was on Wednesday.
Bimo: At what time was that appointment?
Ando: It was for 4:00 in the afternoon.
Bimo: I can see the appointment that you had. What day do you need to change to?
Ando: I want to change to next Tuesday.
Bimo: What time would you prefer?
Ando: I would prefer three o'clock in the afternoon.
Bimo: I will put you down for that time. Thank you for calling to reschedule.
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